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Prior to my involvement in interaction design, I was a technical writer producing hardcopy and softcopy documentation, online help, and web content. The samples in this section demonstrate the versatility and technical depth of my writing. |
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| SpinCircuit Online Help & PDF Softcopy Documentation |
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SpinCircuit developed supply-chain management software for the circuitboard parts industry. Users were circuitboard design engineers, electronic components purchasers, and supply-base managers. I was responsible for creating and maintaining the entire SpinCircuit documentation library from scratch, developing and building an online help system, and founding the technical publications department. As the working documentation lead, I also hired and managed contract technical writers. I coded all HTML and JavaScript by hand, and created graphics using Adobe Photoshop for the online help. I used Adobe Framemaker to create the PDF softcopy documentation.
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| Impresse Online Help & System Documentation |
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Impresse developed a Print Collaboration solution that enabled print buyers and vendors to organize and streamline the print procurement process. I was responsible for creating and editing online help for web-based collaboration applications, developing system documentation for internal files, and designing the online help look and feel. |
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| Ariba PDF Softcopy Documentation |
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Ariba develops procurement applications for optimizing the procurement and travel request, approval, and ordering cycle in large and mid-sized companies. I was responsible for creating and editing softcopy documentation and online help for the Ariba web-based procurement and travel applications. |
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| IBM Internal Online Help |
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Software Solutions division of IBM develops DB2 Universal Database. I was responsible for creating and editing documentation and web content for database development tools. I developed, designed, and wrote the online help for an internal Java-based tool called UAManager. This tool assisted other technical writers in creating context-sensitive pop-up help for Java applications. The expanding and collapsing Table of Contents on the left is powered with JavaScript. The help was widely used by the IBM Information Development community at Silicon Valley Laboratory.
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| IBM Online Help for Stored Procedure Builder |
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Software Solutions division of IBM develops DB2 Universal Database. I was responsible for creating and editing documentation and web content for database development tools. I developed, designed, and wrote the online help for IBM DB2 Stored Procedure Builder (SPB), working together with another writer. SPB assisted database administrators and developers to create stored procedures with a graphical interface and by providing wrapper code and common elements. The expanding and collapsing Table of Contents on the left is powered with JavaScript. The help was packaged as part of IBM DB2 Universal Database, and localized for sixteen different languages on five platforms.
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