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102 Greystone Lane, Cedar Creek, TX 78612
jess-at-superlativelove.com – 650.906.8100

I’m a user experience designer expert in workflow and interaction design, complex web applications, and design for a variety of audiences and skillsets. I am looking for an opportunity where I can inspire, innovate, and invoke positive change in daily life.

USER EXPERIENCE

Intuit, Mountain View, California (currently remote out of Austin, Texas)
Principal Product Designer, August 2016 – present

Tech 4 Intuit, formerly Enterprise Business Solutions division, supports internal enterprise applications used by Intuit employees. I led design for projects as varied as Salesforce Sales and Care tools, ecommerce reusable checkout flow widgets, licensing UIs for supply chain managers and manufacturers, the employee purchase portal, and more. Most recently, I worked on one of Intuit’s largest initiatives, the Intuit Expert Platform (IEP), which provides onboarding and support for the extensive seasonal and contract workforce at the heart of TurboTax Live and QuickBooks Live. Alongside stakeholders, I brainstormed, designed, and prototyped a unique scheduling system that enabled experts to create a work schedule from a dynamic pool of available shifts, accommodated staffing fluctuations during seasonal peaks, and helped our contingent workforce provide our customers with the best tax and accounting support possible.

Freelance User Experience Designer & Researcher, SF Bay Area, California
August 2015 – August 2016

I specialize in startups and new products with limited time and engineering support, helping get design and research off the ground quickly and effectively.

Clients: Phantom Cyber, Zettata, Paysa, ABUV Media

Inadco, Palo Alto, California
Senior Interaction Designer, December 2012 – June 2015

I am the sole designer supporting an engineering team of ten and the VP of Product, and reporting directly to the CEO. I designed and supported a cost-per-lead mobile advertising solution for large and mid-tier businesses, leading all user experience efforts including brainstorming, feature scope, field research, product design, usability testing, and UI QA.

Shape Security, Mountain View, California
Senior User Experience Designer, March 2012 – November 2012

I was the first designer at this early stage security startup, responsible for branding, marketing materials, visual design, and interaction design conceptualization for a nascent security technology.

Google, Mountain View, California & Zurich, Switzerland
User Experience Designer, January 2005 – March 2012

I supported multi-million dollar projects as either the sole designer or within UX teams that included other designers and researchers. Key projects include Google AdWords and Google Fiber. I spent two years on assignment in the Zurich European engineering headquarters, providing UX guidance for iGoogle, Google Base, and Google Search initiatives in EMEA. I also provided continuing UX support and office hours for various internal CRM and recruiting tools used by Google employees. My 20% time was spent with Google.org, researching and designing learning portals for Rwandan schools, in collaboration with AED (Academy for Educational Development), contractor for USAID. I interviewed over 100 candidates and taught interviewing classes to Google UX professionals in both the U.S. and Europe.

Oracle, Redwood Shores, California
Interaction Designer, December 2003 – January 2005

I designed interaction flows and screens for the Oracle Enterprise Manager database web applications with the guidance of principal designers. I created UI mockups, participated in user testing led by researchers, and made design recommendations based on study results and HCI process.

TECHNICAL WRITING

SpinCircuit (now Cadence Design Systems), San Jose, California
Lead Technical Writer, September 2001 – July 2002

Ariba, Sunnyvale, California
Senior Technical Writer, April 2001 – August 2001

Impresse, Sunnyvale, California
Senior Technical Writer, March 2000 – March 2001

IBM, San Jose, California
Information Developer, July 1998 – February 2000

INDUSTRY ACTIVITIES

Advisor/Mentor, Alumni Advisor Network, Carnegie Mellon University School of Computer Science
March 2016 – present

Guest Speaker, Catching the Next Wave podcast, “The Courage to be Different,” S06E03
April 2020

Guest Lecturer, Global Dynamic Teams, Carnegie Mellon University Silicon Valley
March 2020

PATENTS

Multiple inventors, Google. Targeting Nearby Geographic Locations Associated with a Campaign. U.S. Patent 9,043,223, filed August 2012 and issued May 26, 2015.

Multiple inventors, Google. Geographical Targeting for Content Management of Campaigns. U.S. Patent 9,053,495, filed August 2012 and issued June 9, 2015.

EDUCATION

Carnegie Mellon University, Pittsburgh, Pennsylvania
Master of Human Computer Interaction (MHCI), August 2003

University of California at Davis
Bachelor of Arts in English, with Honors, June 1998

References available upon request.